I received this email from Adobe asking me to participate in a survey/discussion: Is this a scam?

[j_tsujimura]

I received this email wanting me to participate in a survey/discussion and offer a $150 gift towards my account.  See email below.  Is this legit?

From email: mail@mail.adobe.com

Dear Jon, Adobe is continuously committed to improving members’ experience. As such, we occasionally reach out to members for their feedback – this is one of those times. You are among a select group to receive this invitation to participate in an online discussion where you can help shape Adobe Creative Cloud. Bond Brand Loyalty, Adobe’s partner in this engagement, is hosting this virtual discussion in August. The discussion will require participants to use their own computer with a webcam and microphone. Participation is voluntary and there will be no sales or solicitation of any kind. The discussion will last approximately 1.5 hours and each participant will receive a $150 Amazon e-Gift Card* as a token of our appreciation for your time and effort. Please complete a short 3-5 mins qualification survey by clicking on the link below. If you are selected, we will contact you with the session details. Space is limited, so please complete the survey as soon as possible.

<Survey link removed by moderator>

Thank you for your interest in participating in our Adobe Creative Cloud online discussion. Sincerely, Adobe *The online discussion must be attended in full in order to receive the $150 Amazon e-gift card.

[thatsmauri]

If you hover your mouse over the "Start survey!" link, you will see an URL starting with "t-info.mail.adobe.com" - which is a valid Adobe address.

[j_tsujimura]

I received this email wanting me to participate in a survey/discussion and offer a $150 gift towards my account.  See email below.  Is this legit?

From email: mail@mail.adobe.com

Dear Jon, Adobe is continuously committed to improving members’ experience. As such, we occasionally reach out to members for their feedback – this is one of those times. You are among a select group to receive this invitation to participate in an online discussion where you can help shape Adobe Creative Cloud. Bond Brand Loyalty, Adobe’s partner in this engagement, is hosting this virtual discussion in August. The discussion will require participants to use their own computer with a webcam and microphone. Participation is voluntary and there will be no sales or solicitation of any kind. The discussion will last approximately 1.5 hours and each participant will receive a $150 Amazon e-Gift Card* as a token of our appreciation for your time and effort. Please complete a short 3-5 mins qualification survey by clicking on the link below. If you are selected, we will contact you with the session details. Space is limited, so please complete the survey as soon as possible.

<Survey link removed by moderator>

Thank you for your interest in participating in our Adobe Creative Cloud online discussion. Sincerely, Adobe *The online discussion must be attended in full in order to receive the $150 Amazon e-gift card.

[John T Smith]

Merged... please don't ask the same thing in 2 different forums

[Tracy5E9E]

I received the same email. I'm not sure if it's legit or not, so I'm on here looking for more information. Does anyone know how to contact Adobe directly to ask if it's a real online discussion (which I wouldn't mind participating in) or a scam? 

[kglad]

adobe support probably won't know, but there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[Tracy5E9E]

Thanks for the reply. I'll give the support chat a try, but I agree with you, it's more likely to be a scam. 

[kglad]

@Tracy5E9E 

let us know if they're helpful.

[Jeffrey_A_Wright · Accepted solution]

@j_tsujimura and @Tracy5E9E, I can verify that the current offer to participate and voice your opinion is valid. We work with Bond Brand Loyalty to collect feedback periodically. Selected participants will also receive a $150 Amazon gift card for their attendance and participation.

I encourage each of you who received the request for feedback to participate and help us shape the future of Adobe Creative Cloud. Please attend and share your opinions of our current offerings and your hope for what Adobe Creative Cloud can provide for you and humanity in the future.

For future viewers of this discussion, if in doubt, please follow the advice offered by @kglad, @John T Smith, and @thatsmauri and click on https://helpx.adobe.com/contact.html?rghtup=autoOpen to begin a secure chat session with a member of our support team who can help you verify any requests for feedback are valid.