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I tried to cancel my adobe stock free trial, adobe didn't let me, now I'm being billed $200+

New Here ,
Jun 03, 2024 Jun 03, 2024

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I manually cancelled my adobe stock subscription before the trial ended, but in May I was billed for it. I contacted support multiple times. The first 3 representatives prematurely closed the chat for no reason. The last one told me my trial was successfully cancelled.

 

However, I checked my bank account today and I have a $37.99 bill from Adobe stock, as well as an upcoming charge, so I logged in and somehow I was signed up for Adobe stock. I manually cancelled it but I was told I'd be charged a $200 fee.

 

Adobe, please cancel this properly and refund me. This was not an error on my part, there is something wrong with your system or your support reps are not doing their jobs properly (probably both).

 

I refuse to be unfairly charged for these fees. Is there anyone else I can contact? I don't trust the people at helpx.adobe.com/  because they didn't actually cancel my subscription when I asked them to.

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Account management , Billing

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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Nobody here can see your account information
The VERY few Adobe employees who post here are for general support and may not cancel a subscription

You are going to have to go back to chat

 

For anyone else reading this...
This space is provided by Adobe, but this is not Adobe support
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Community Expert ,
Jun 03, 2024 Jun 03, 2024

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when you're disconnected from chat, check for an open ticket, https://helpx.adobe.com/x-productkb/policy-pricing/customer-support-portal.html

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