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I unable to cancel my plan as shown on the forum

New Here ,
Aug 22, 2021 Aug 22, 2021

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I would like to cancel my membership. Interestingly all steps showing on forum is not showing on my account. 
And I called with phone number provided, waiting for 1 hour, no response, just song.
Then I used the Chat service, is said service closed. 


Could anyone guide how to close Adobe membership?

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Adobe Community Professional ,
Aug 22, 2021 Aug 22, 2021

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Hi @defaultgm2a6cx7fd4a,

You will have to contact Adobe staff to get your subscription cancelled if you are not able to do it yourself. Try the chat option again it works mostly. To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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