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I used a burner email to setup me account; how can I fix my payment error with the account?

New Here ,
Jun 14, 2023 Jun 14, 2023

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So I used to use after affects for the free trial and I used a burner email so I didn't get heaps of random emails, well recently I've stopped using after effects but I deleted the email associated with the account so now I can't login because of the 2 factor authentication. I have the name of the email I used but I don't have access to the email, is there anyway I can contact adobe so I stop getting charged $30 for something I'm not using. Or do I have to just cancel my card? 

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Account management , Billing

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LEGEND ,
Jun 14, 2023 Jun 14, 2023

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Contact sales support by phone, web chat or Twitter. Nothing we can do about it here.

 

Mylenium

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Adobe Employee ,
Jun 15, 2023 Jun 15, 2023

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Hi @Harrison30514266o200,

As your issue pertains to payment, I've moved your post to our Account, Payment, & Plan section of the forums so it can be addressed by the appropriate team.

 

Cheers,

- John, After Effects Engineering Team  

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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try correcting your email, https://helpx.adobe.com/in/manage-account/using/create-update-adobe-id.html

 

if you still have problems, there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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Community Expert ,
Jun 15, 2023 Jun 15, 2023

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Without that email as proof support will not know that you own the account

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the Covid virus, so wait times are long
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
or
Twitter tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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