I've been billed for the Adobe Stock Free trial, even though I cancelled!

[nathank83847457]

I signed up to try the Adobe Stock service on a Free trial basis and have now been billed £19.99 even though I cancelled the trial weeks ago.

My subscriptions don't show that I have this service and I can't get hold of anyone at Adobe.

How can it be so difficult to find a link to at least Chat online with Customer Service? Come on Adobe, this is a really poor system. Please sort it out.

[kglad]

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...