Welcome Dialog

Welcome to the Community!

We have a brand new look! Take a tour with us and explore the latest updates on Adobe Support Community.


I've been charged twice in the same month at different rates

New Here ,
Jun 30, 2020 Jun 30, 2020

Copy link to clipboard

Copied

 For whatever reason i've been charged twice for creative cloud.

Once at the regular student rate. Which i'm on, but then a day later i ALSO get charged randomly $40 AUD, I beleive its $21.99/month not $61.99/month. 

I went for the support center but they just immediantly ask for my full credit card number!

WHY DO THEY OUT SOURCE THEIR SUPPORT? 

They are so unhelpful, and just copy & paste messages.

[edited by moderator], i've barely started using adobe and i want to quit.

 

TOPICS
Billing

Views

48

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 30, 2020 Jun 30, 2020

Copy link to clipboard

Copied

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Account forum.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 30, 2020 Jun 30, 2020

Copy link to clipboard

Copied

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Jun 30, 2020 Jun 30, 2020

Copy link to clipboard

Copied

LATEST

Is it possible you have more than 1 account?  Please log-in to your account below to confirm what you're paying for.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.  In the Chat box, type AGENT followed by Enter key and wait for a human.  DO NOT get into a dialogue with the artificial intelligence bot.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines