I've been charged twice in the same month at different rates

[lawrencem36160097]

 For whatever reason i've been charged twice for creative cloud.

Once at the regular student rate. Which i'm on, but then a day later i ALSO get charged randomly $40 AUD, I beleive its $21.99/month not $61.99/month. 

I went for the support center but they just immediantly ask for my full credit card number!

WHY DO THEY OUT SOURCE THEIR SUPPORT? 

They are so unhelpful, and just copy & paste messages.

[edited by moderator], i've barely started using adobe and i want to quit.

[Peru Bob]

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Account forum.

[Peru Bob]

You will need to go to Adobe Customer Service for that:
https://helpx.adobe.com/contact.html?step=STAM_downloading-installing-setting-up_serial-numbers-rede....

[Nancy OShea]

Is it possible you have more than 1 account?  Please log-in to your account below to confirm what you're paying for.
https://account.adobe.com/plans

If you still need help, scroll down to Contact Adobe on the same page.  In the Chat box, type AGENT followed by Enter key and wait for a human.  DO NOT get into a dialogue with the artificial intelligence bot.