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I've cancelled my subscription, but I can no longer access Premiere

New Here ,
Jun 29, 2024 Jun 29, 2024

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So, I'd subscribed to Premiere and had money taken from my account on 22/06/24. I wanted to cancel it today so it didn't auto renew next month, just to save money. In theory, I've paid for this month and I should still have access to Premiere. However, I've had an email saying that my subscription has ended today and I no longer have access to Premiere.

 

I'm not resubscribing to regain access, only to have another month's taken out of my account 7 days after initially subscribing.

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correct answers 1 Correct answer

Community Expert , Jun 29, 2024 Jun 29, 2024

as soon as you cancel, you lose the ability to open adobe cc apps.  also, there's no way to undo a cancellation.  you can live with it or start another subscription.

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Community Expert ,
Jun 29, 2024 Jun 29, 2024

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For the most part we're not Adobe, just users like you. Try customer support. While logged into your account here:

 

https://www.adobe.com/about-adobe/contact.html

 

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Community Expert ,
Jun 29, 2024 Jun 29, 2024

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Moved to Account.....forum.

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Community Expert ,
Jun 29, 2024 Jun 29, 2024

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as soon as you cancel, you lose the ability to open adobe cc apps.  also, there's no way to undo a cancellation.  you can live with it or start another subscription.

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