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I've purchased the wrong version of Lightroom

New Here ,
Dec 22, 2022 Dec 22, 2022

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Team. Instead of LR Classic, I've purchased the "light" version. Reckon I followed the process with little attention to detail. Is there a way to get Classic with my suscription and just pay the difference (uplift)?

 

thanks

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Account management , Billing

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Community Expert ,
Dec 22, 2022 Dec 22, 2022

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yes, contact support and tell them you want to swap plans.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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New Here ,
Dec 22, 2022 Dec 22, 2022

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Thanks! and yup... I'll be careful 🙂

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