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I've read many articles complaining about not being able to remove VISA cards from accounts

New Here ,
Apr 05, 2024 Apr 05, 2024

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I've read many articles complaining about not being able to remove VISA cards from accounts, but I still wanted to post this to emphasize that users don't like it. 

This makes me feel uncomfortable when I sign up for a monthly subscription to use and want to cancel when I no longer need it, but I am tied to my VISA card and have to pay a fine for early cancellation. Obviously, I pay in advance and use it. Then, why the penalty? I'm not good at English so I have to use Google Translate to write this.

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Community Expert ,
Apr 05, 2024 Apr 05, 2024

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the best option to cancel before the automatic renewal is to set a reminder ro cancel just prior to tge cancellation date. i find mobile reminders work well. for me.

 

none of the above directly addresses any of your questions because there's no reasonable explanation.

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Adobe Employee ,
Apr 05, 2024 Apr 05, 2024

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Hi,

@nvtan2306

We appreciate you reaching out to us with your opinion. As per your account details, you have an annual subscription to Adobe Creative Cloud Photography plan with monthly payment since 4 months. 

You can always update your credit card following the steps here: https://adobe.ly/3J5flva

Let us know if you have any questions.

Regards,

Shivangi

 

Did you know that as part of your subscription, you already have access to Adobe Express? Adobe Express, lets you design  images, videos, social content, and PDFs. Adobe Express is an all-in-one app for fast and easy, content creation with Adobe Firefly built in. Learn more about Express- https://adobe.ly/3J7az08

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