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I wanna cancle my plan

New Here ,
Jan 21, 2020 Jan 21, 2020

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i start pay 04 month, 2019 year.(last year) creative cloud plan. 1 year plan, month by month pay. i use university discount package.

 but this year i am moving another university. 

 

so, i want cancle my origin plan, and start new plan few month later in another university. i don't want pay this month and + two or three month.

i read all of the help page text, i'm trying. but i still can't find the "cancle the plan or change the plan" menu. i don't know this message helping me, but i don't know how. i can't find fees or anything.

help plz. 

 

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Account management, Billing, Creative Cloud

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correct answers 1 Correct answer

Adobe Employee , Jan 21, 2020 Jan 21, 2020
Hi, jung sunah, Unfortunately, we can’t cancel your plan via this platform. This article will walk you through how to cancel your subscription. If you need assistance, click on the Contact Us button on the bottom right-hand side of that page and you'll be connected with a support agent. Hope this helps!

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Adobe Employee ,
Jan 21, 2020 Jan 21, 2020

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Hi, jung sunah,

Unfortunately, we can’t cancel your plan via this platform.

This article will walk you through how to cancel your subscription. If you need assistance, click on the Contact Us button on the bottom right-hand side of that page and you'll be connected with a support agent.
Hope this helps!

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New Here ,
Jan 21, 2020 Jan 21, 2020

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thanks silvia...

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