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I want a refund

New Here ,
Jul 18, 2021 Jul 18, 2021

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My son used my laptop and signed up to Adobe pro when trying to edit a document without me knowing. I've seen the charges and then tried to cancel, finding out that I'm locked in for 12 months and just had to pay an $110 early cancellation fee! I would like to please be refunded this 

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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Also... signing up for a subscription requires entering a credit card number... so it would seem that your son not only used your computer, he used your credit card

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Adobe Community Professional ,
Jul 18, 2021 Jul 18, 2021

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LATEST

1. Password protect your computer immediately.

2. Create a separate user ID for family members that DOES NOT have full administrative permissions.

3. Adobe Acrobat Reader is FREE  -- view, comment, print & sign PDF.
https://acrobat.adobe.com/us/en/acrobat/pdf-reader.htm

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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