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I want a refund

New Here ,
Feb 13, 2022 Feb 13, 2022

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I wanted to test one feature of one application. I tested the feature and I was unhappy with the results. But I did not immediately cancel the plan because I thought I might need the product in question in the near future. I have not used any Adobe aplication since (close to 1 year). I have been extremely busy with university. I don't have much money. I don't deserve to pay a protracted monthly fee for the privilage of maybe having the right tool if I need it, and the cancelation fee is just insulting to me. What value has Adobe provided to me for my monthly payments? An option? I had that option before you had your fingers in my wallet. Please refund me.

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Account management , Billing

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correct answers 1 Correct answer

Community Expert , Feb 13, 2022 Feb 13, 2022

that's like saying you leased an apartment, but never stayed in it so you shouldn't have to pay.

 

in any case, these are user-to-user forums. and while i'm doubtful adobe support will be more sympathetic, you can try:

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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Community Expert ,
Feb 13, 2022 Feb 13, 2022

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that's like saying you leased an apartment, but never stayed in it so you shouldn't have to pay.

 

in any case, these are user-to-user forums. and while i'm doubtful adobe support will be more sympathetic, you can try:

 

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

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New Here ,
Feb 13, 2022 Feb 13, 2022

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I am not expluding other people from any land or property by 'leasing' this... permission slip? But thanks.

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Community Expert ,
Feb 13, 2022 Feb 13, 2022

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you're welcome.

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Community Expert ,
Feb 13, 2022 Feb 13, 2022

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I'm sorry but you knew you were ordering when you gave Adobe your credit card and downloaded & installed the software.  If you neglected to cancel right away, that's not Adobe's failure.  They provided you with the products & services you ordered, regardless of whether or not you used them.  Obviously you're intelligent enough to attend a university.  So why aren't you checking your bank statements EVERY month?

 

Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============

CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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