I WANT MY MONEY BACK!!!!! Refund

New Here ,
Aug 08, 2021 Aug 08, 2021

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I was charged for something I cancel and I don't get any answers on a refund I don't want the subscription you can keep it give me all my money back please.

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Account management , Billing

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Aug 08, 2021 Aug 08, 2021

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LATEST

Please DON'T SHOUT! 

 

You need to contact Adobe.


If you cancelled your plan, there should be record of it in your online account.  Scroll down to View Support History and write down the Case #.  Refunds take 10-15 days.

https://account.adobe.com/


CONTACT ADOBE SUPPORT:
================
Online Chat: https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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