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I want to be able to cancel without cancellation fee

Explorer ,
Sep 19, 2023 Sep 19, 2023

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dear Adobe,

I'm an independent artist and I have periods of low income, but every time I cancel there is fee which equals a few months of payment.
It's crazy, why are you punishing the loyal costumer? You think cancellation fee is good marketing in the long run? 

All you have is your Brand Adobe, and if you take a look around the world and see what people think of you. Adobe, Apple, H&M, Chanel, McDonalds, you are up there with the giants! You have an amazing opportunity to become a legend but you don't listen to your customers.

 

I pay 120 SEK/a month for Adobe

And you want 450 SEK for cancellation? 

jeez Adobe. Start looking beyond your Cashflow and be the amazing legendary company you CAN be! 

sincerely yours,

Elin Birgisdottir 

 

 

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Community Expert ,
Sep 19, 2023 Sep 19, 2023

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@elinjona I understand your point. However, these are peer to peer forums with limited participation of Adobe staff, so there is very little chance that your post would reach people with Adobe. On another note I think you should opt for a monthly plan with no commitments for the yearly subscription, if you have to cancel the plan frequently, that might save you something.

-Manan

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Community Expert ,
Sep 20, 2023 Sep 20, 2023

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you can appeal to adobe support (though you might want to consider whether you have a convincing argument).  there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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