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I WANT TO CANCEL MY PLAN

New Here ,
Jun 30, 2021 Jun 30, 2021

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Hi there, 
Need urgent help to cancel one of my plans. I've been trying to cancel my plan which I took by mistake and now not able to cancel it. This is so frustrating to find the path to cancel the plan. 

NOTHING IS THERE IN THE MANAGE PLAN "WHAT'S THE USE OF THAT OPTION?" 

Can anyone please help, not even able to connect with HELP & SUPPORT?


Many thanks. 

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Manage account

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Adobe Community Professional ,
Jun 30, 2021 Jun 30, 2021

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-FAQ https://community.adobe.com/t5/account-payment-plan/cancel-subscription-faq-s/td-p/11843852
-do be aware that cancelling early means paying 1/2 of the remaining time as a fee
-or cancel via Chat link https://helpx.adobe.com/contact.html?rghtup=autoOpen

Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jul 01, 2021 Jul 01, 2021

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Did you order directly from Adobe or an App store? 

 

If ordered directly from Adobe, CONTACT ADOBE SUPPORT:

=====================
Online Chat : https://helpx.adobe.com/contact.html?rghtup=autoOpen
Phone M-F, during normal business hours: https://helpx.adobe.com/contact/phone.html

 

If you ordered from an App store, contact the store.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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