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I want to cancel my subscription but i have to pay a fee that i dont agree to.

New Here ,
Jul 07, 2021 Jul 07, 2021

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I want to cancel my subscription to
photoshop but it says that i have an
anual plan and that i have to pla 60+
euro to cancel it???? I never wanted
the anual plan, i wanted to take one
month of photoshop for a project i
had and to complete my course in
school easier. Now i noticed that i
charged me another 12 euro for a
new month about 10 days ago, i
want to cancel the subscription for
now cause im not even using
photoshop now. This is insane, i
thought that i can opt out of this
subscription, thats why i got it.... My
card is empty, there isnt enugh
money on it to even pay for the third month....

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correct answers 2 Correct answers

Adobe Community Professional , Jul 07, 2021 Jul 07, 2021
Hello @Kreso555, As mentioned you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support. To contact support see the instructions given at the link below https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032 Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers https://tinyurl.com/y7cfrr7y...

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Adobe Community Professional , Jul 08, 2021 Jul 08, 2021
SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/td-p/10248222 - links and pictures -the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... See this page for more information, including a highlited section from...

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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Nothing we can do here for you. Contact sales support via web chat, e-mail or Twitter.

 

Mylenium

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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Hi

Looks like you signed up to the wrong plan

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html#cancel

We can't help you here with cancellation issues, you'll need to contact Adobe Customer Care

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Adobe Community Professional ,
Jul 07, 2021 Jul 07, 2021

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Hello @Kreso555,
As mentioned you won't find the help you need at these forums. These are peer-to-peer forums, with no one here having access to your account information. You need to contact support.
To contact support see the instructions given at the link below
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/m-p/11843852#M14032
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Jul 08, 2021 Jul 08, 2021

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SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures
-the special Photography Plan is ONLY available on an annual plan, with monthly or 1 annual payment

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... See this page for more information, including a highlited section from the subscription page https://community.adobe.com/t5/account-payment-plan/cancellation/m-p/12153645

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