This is not the right place to get help about this. Please contact Adobe directly via https://helpx.adobe.com/se/contact.html They do make it rather hard to find the actual contact options, so if this doesn't work for you try tweeting @jaswest . They should be able to point you in the right direction.
This is a public forum, you need the link to Adobe support, not other users Be sure to remain signed in with your Adobe ID before accessing the link below -make sure that your browser does NOT block ads, scripts, or pop-ups -you must also allow 'cookies' in your web browser for this to work https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html -click the chat icon at the bottom right of the page to open a chat session -the chat icon looks like '3 dots inside a circle' at the lower right -type AGENT into the chat window to connect directly to a person rather than the AI Do be aware that Adobe's staffing is impacted by the virus, so wait times are long . Also: beware of answering anyone who sends you a private message -click for more information about scammers https://tinyurl.com/10791730