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I want to remove my not paid subscription

New Here ,
Sep 20, 2022 Sep 20, 2022

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I was checking out my free trial subscription and forgot to cancel it. Now i can't pay it because i don't have enough money and I also can't cancel it because I need to pay it first. What can I do?

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Account management , Billing

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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New Here ,
Sep 20, 2022 Sep 20, 2022

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I turned on popups and sign in to my Adobe account, but chat window doesn't show up.

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Community Expert ,
Sep 20, 2022 Sep 20, 2022

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You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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there's also a problem using chat with a vpn.

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Community Expert ,
Sep 21, 2022 Sep 21, 2022

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You also need to have ad and script blockers disabled, and any anti-tracker needs to be edited to allow cookies.

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