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I want to turn off Premiere Pro.

New Here ,
Jan 08, 2021 Jan 08, 2021

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I want to turn off Premiere Pro. I used the free trial on December 25th for one week. After that, the payment was made on a regular basis, but the payment was not made on January 9, 2021. After payment, the program was not required, so I tried to release it. However, it cannot be released. Please check and release.

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FAQ, How to

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Adobe Community Professional ,
Jan 08, 2021 Jan 08, 2021

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jan 09, 2021 Jan 09, 2021

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With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below.

https://account.adobe.com/plans
===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
Subscription & Cancellation Terms:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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