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I was charged a different amount than on my invoice for my annual payment plan

New Here ,
Jan 15, 2025 Jan 15, 2025

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According to the invoice for my annual payment plan (Jan 2025–Jan 2026), my fee is $884.47 after 9% taxes. However, my debit card was charged $909.24, which is an additional $24.77. I'm trying to understand what this extra charge is, and why it isn't reflected in the invoice?Screenshot 2025-01-16 at 15.27.10.pngWhatsApp Image 2025-01-16 at 2.58.05 PM.jpeg

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Community Expert ,
Jan 26, 2025 Jan 26, 2025

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check for another subscription, https://account.adobe.com

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Adobe Employee ,
Jan 27, 2025 Jan 27, 2025

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Hi there,

I see you have an active Creative cloud apps plan under the same ID that you are using with this community.

The amount at our end also shows as 884.47. I would suggest you to get in touch with your back regarding the same. Do let us know the outcome.

 

Thanks
^KS

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Community Expert ,
Jan 28, 2025 Jan 28, 2025

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"back" should be "bank" in @Kanikas post.  ie, contact your bank/debit card issuer.

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