I was charged after I cancelled my free trial.

[fashionable_goal7338]

Hi, 

I cancelled my free trial a few days before it expired so I wouldn't forget and then get charged a monthly fee.. 

And I've just noticed I've been charged a monthly fee of $28.99

could I please have a refund. 
thankyou. 

 

[Dave Creamer of IDEAS]

How did you cancel the trial? Did you get a confirmation email? Log into your Adobe account and see if it's still active. You should still have a grace period but not sure for your country.

[kglad]

did you subscribe via a mobile app store?  if so, you must cancel via that store.

you can also check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Jeffrey_A_Wright]

Fashionable_Goal, sorry you are not finding more value from our services. You can use the steps listed at https://adobe.ly/47RovHu to self-cancel your new subscription. Please make sure to complete the process soon if you want to receive a refund. For more information, see https://adobe.ly/4r5iRu8. ^JW