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I was charged for the product Adobe Acrobat I never used - I want refund

New Here ,
Dec 20, 2023 Dec 20, 2023

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Two months ago I downloaded and tried a free trial of Adobe Acrobat, I used the free trial just once. Right after, I deleted the program and never used it again. Today I realized I had a subscription without giving prior consent. As I said, I never used the program, I didn't even have it installed on my computer during the last two months. I think it is very unfair and I want a refund for this. Can you please help me out?

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correct answers 2 Correct answers

Community Expert , Dec 20, 2023 Dec 20, 2023

Deleting the program is not the same as cancelling the subscription

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-Not using the program(s) does not mean you do not have to pay
-If you rent a car

...

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Community Expert , Dec 20, 2023 Dec 20, 2023

you should have paid attention when starting your trial.  at this point your only option is to pleas for sympathy from adobe support.

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New Here ,
Dec 20, 2023 Dec 20, 2023

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I have been charged 20USD a month for the last two months. And when I tried to cancel the subscription, they want me to pay 99USD for an ''anticipated cancellation''. I want my money back and get rid of this unsolicited subscription asap. 

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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you should have paid attention when starting your trial.  at this point your only option is to pleas for sympathy from adobe support.

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Community Expert ,
Dec 20, 2023 Dec 20, 2023

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Deleting the program is not the same as cancelling the subscription

 

To Cancel https://helpx.adobe.com/manage-account/using/cancel-subscription.html

-or have Adobe support cancel your subscription using the "autoOpen" Chat link below
-Do be aware that cancelling early means paying 1/2 of the remaining subscription time as a fee
-This is cancelling AFTER the trial converts to paid and BEFORE the end of the subscription
-Not using the program(s) does not mean you do not have to pay
-If you rent a car and park it in your garage and never drive it, or you rent an apartment and you never live in it, you are still obligated to pay

 

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that wait times are sometimes long before an agent responds
.
You MUST make sure that your browser does NOT block ads, scripts, or pop-ups
You MUST also allow 'cookies' in your web browser for the link to work
This will NOT work if you are using a VPN
.
This link will go directly to the chat option
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent in the lower right, without the quote " " marks
or
X (aka Twitter) tweet @AdobeCare
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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