I wish to cancel Premiere Pro

Community Beginner ,
May 25, 2021 May 25, 2021

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Hi Everyone,  I have been using Lightroom and Photoshop for years, i am mainly a stills photog, i pay a monthly subscription as i am sure most of you do.  I thought i would try/add on Premiere pro,  But it is so difficult to learn and takes too long to render etc etc and is just not what i want,  i tried to cancel it, and it wants an early exit fee of £79.88, I did not realise this, as i am a regular user of photoshop and lightroom, i did not see any clause where i had to pay an early exit fee.  Does any one have any info on this, who to contact etc?  I just wanted to try it, i did not expect to have an exit fee.

Thank you.

M

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Adobe Community Professional ,
May 25, 2021 May 25, 2021

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
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Adobe Community Professional ,
May 26, 2021 May 26, 2021

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Hi,

 

Thank you for posting your query here.

 

I would like to inform you that Adobe offers complete refund if you cancel your Subscription within 14 days from the date of purchase.

 

Please refer to the following cancellation guidelines for your reference : https://helpx.adobe.com/manage-account/using/cancel-subscription.html  

 

You may as well contact Adobe Support Team and discuss about the early termination fee waiver by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html

 

Thank you.

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