Copy link to clipboard
Copied
Hi Everyone, I have been using Lightroom and Photoshop for years, i am mainly a stills photog, i pay a monthly subscription as i am sure most of you do. I thought i would try/add on Premiere pro, But it is so difficult to learn and takes too long to render etc etc and is just not what i want, i tried to cancel it, and it wants an early exit fee of £79.88, I did not realise this, as i am a regular user of photoshop and lightroom, i did not see any clause where i had to pay an early exit fee. Does any one have any info on this, who to contact etc? I just wanted to try it, i did not expect to have an exit fee.
Thank you.
M
Copy link to clipboard
Copied
When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730
Copy link to clipboard
Copied
Hi,
Thank you for posting your query here.
I would like to inform you that Adobe offers complete refund if you cancel your Subscription within 14 days from the date of purchase.
Please refer to the following cancellation guidelines for your reference : https://helpx.adobe.com/manage-account/using/cancel-subscription.html
You may as well contact Adobe Support Team and discuss about the early termination fee waiver by clicking on : https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
Thank you.