i wnat cancel my subscription

[윤정21960846g45v]

hello

I wnat cancel my subscription.

I'm in a situation where my credit card is removed. 

So i can't into [Manage plan] button, and i can't cancel my subscription.

I didn't use my plan(photoshop, Lightroom) in this month.

how can i cancel my plan without payment of this month?

[Creamer Training · Accepted solution]

You need to contact customer support. 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

https://helpx.adobe.com/contact.html

[seka287389682zcm]

i want to cancel my subscription and i want my refund as soon as possible

[kglad]

@seka287389682zcm 

contact adobe support.  there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Abambo]

You get only refunds if you cancel in the first 14 days of a new subscription. Refunds are issued automatically for those cases and take up to 10 business days to be processed. You can cancel your subscription by going to your plans, and clicking “Manage Plan” on the plan you want to cancel. https://account.adobe.com/plans