Identifying an Adobe ID for which payment is being taken

New Here ,
Jan 29, 2022 Jan 29, 2022

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Hi There,

I note that payments are being made to Adobe from my bank account. I can't identify which Adobe ID this is linked to. Out of the multiple email addresses I have, 3 are recognised as being Adobe IDs. Two of these have no active plans and the third email is no longer active. Can Adobe do a search using my bank information to tell me which Adobe ID a payment is linked to. What is the easiet way to contact them.

Thank you in advance.

TD

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Account management , Billing

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correct answers 1 Correct answer

Adobe Community Professional , Jan 29, 2022 Jan 29, 2022
Be sure to remain signed in with your Adobe ID before accessing the link Do be aware that Adobe's staffing is impacted by the virus, so wait times are long -you MUST make sure that your browser does NOT block ads, scripts, or pop-ups -you MUST also allow 'cookies' in your web browser for the link to work This link will go directly to the chat option Type "Agent" in the chat box to bypass the chatbot and be connected to a person -Meaning type in the word Agent without the quote " " marks https://helpx.adobe.com/contact.html?rghtup=autoOpen...

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Adobe Community Professional ,
Jan 29, 2022 Jan 29, 2022

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Be sure to remain signed in with your Adobe ID before accessing the link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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