If I cancel a one year pre-paid subscription - does it stop immediately?

New Here ,
Nov 02, 2021 Nov 02, 2021

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Currently on a one year pre-paid subscription due to end at the end of the month.

If I cancel it, will the subscription run until the end of the month or stop immediately?  The cancel page is not clear.

I do not want to go onto a rolling month plan, but equally so I do not want to lose the time I have paid for!

How late can I cancel if it does stop immediately? The day before? 

Thanks!




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Account management , Billing

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LEGEND ,
Nov 02, 2021 Nov 02, 2021

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The terms and conditions of the one-year prepaid subscription is clear. If you cancel before the year is up, then you will not receive a refund at all, and the subscription will continue until the end of the one-year term.

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Adobe Community Professional ,
Nov 02, 2021 Nov 02, 2021

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Quite right!

 

https://www.adobe.com/legal/subscription-terms.html

 

Cancellation Terms

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of your contracted term.

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