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Illustrator and Photoshop can't charge me because im broke.

New Here ,
Oct 05, 2022 Oct 05, 2022

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Hello guys. So I got a free Ph and Il trial. Then something happened and i needed to send all my money from my bank acc to my mom. Now they can't charge me. It says if im not going to do anything i will lose acces to photoshop and illustrator on november 3rd. Its 5th today and i can still use it perfectly fine.

 

"You must resolve an issue with your payment details before making any changes to your plan.If you take no action, your plan will automatically be cancelled"

 

So the question is will it cancel itself somehow and i'll be fine? Or i'll be charged every month until i actually resolve my issue with my payment details. Which is putting 50$ back in my bank acc and getting charged for it.

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correct answers 1 Correct answer

Community Expert , Oct 05, 2022 Oct 05, 2022

your plan is not cancelled.  your ability to use your cc programs will end but the liability incurred prior to 11/5 will increase after 11/5.

 

you need to contact adobe support per @Doug A Roberts.:

 use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private mess

...

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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It work's till it doesn't, you should not plan anything based on the fact that it will keep working. The other aspect is that you are continually adding a liability onto yourself by not paying and also sabotaging your credit history perhaps. I am not sure what to advice you because in any case you will have to pay something and since you say that you are facing hardships so I don't know what to do. Possibly talking to support could result in some way out of this sticky situation, try that

-Manan

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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It's the 5th of October.

I'd assume it will be cancelled, but this is not a question for the forums. Contact support directly and ask them:

https://helpx.adobe.com/contact.html?rghtup=autoOpen

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Community Expert ,
Oct 05, 2022 Oct 05, 2022

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your plan is not cancelled.  your ability to use your cc programs will end but the liability incurred prior to 11/5 will increase after 11/5.

 

you need to contact adobe support per @Doug A Roberts.:

 use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com....

p.p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.p.s. you can also use twitter to tweet @AdobeCare.

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