illustrator, indesign and phtoshop are not working

New Here ,
Feb 01, 2020 Feb 01, 2020

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I recently got the adobe student membership and downloaded illustrator, photoshop and indesign but when i open them, it seems like not working. When i try to create a new document on Indesign it shows me this message Captura de Pantalla 2020-02-01 a la(s) 1.36.53 p. m..png

I am really frustated because i need those programs but they are not working. I even had to downloaded an older version of photoshop to make it work and it did work but that was not the case for illustrator nor indesign, please help! 

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Community Expert ,
Feb 01, 2020 Feb 01, 2020

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Community Expert ,
Feb 01, 2020 Feb 01, 2020

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Does your computer meet the system requirements to run Creative Cloud desktop app + Illustrator + Photoshop + InDesign, etc...? 

 

If it doesn't meet or exceed the basic requirements, you won't be able to use the software on that device.

 

Nancy O'Shea, Product User & Community Expert
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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