Illustrator on laptop, how to put on ipad without paying again?

Community Beginner ,
Jul 26, 2021 Jul 26, 2021

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Hi, I'm new to adobe illustrator.  I purchased it for my laptop on July 8th.  I just purchased one month of illustrator and nothing else.  Now my ipad just arrived in the mail and I downloaded the illustrator for iPad app, but it doesn't seem to recognize that I've already paid for an Illustrator subscription and is asking me to pick a plan.  I will attach a picture of the screen I'm getting.  If I select restore purchase it says "failed to restore" and "it looks like you're trying to restore a subscription that doesn't exist." 

 

Does anyone know why I can't access my subscription?  Thanks in advance!

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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Are you logged in with the same account?

 

Anyway: this forum is 95% not Adobe staff. We can't access your account data, so it's best to contact Customer Care right away: https://helpx.adobe.com/contact.html
 

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Adobe Community Professional ,
Jul 26, 2021 Jul 26, 2021

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>purchased one month of illustrator

 

Unless you specifically purchased the MONTHLY plan, what you have is an annual plan with monthly payments

 

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures

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Adobe Employee ,
Jul 27, 2021 Jul 27, 2021

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Hi there, 

 

I see you have an active Illustrator subscription under the same ID as with the community. Please make sure you are signed in with the correct ID.

 

Let us know if that helps!

 

Thanks

Kanika 

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LEGEND ,
Jul 27, 2021 Jul 27, 2021

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You should also bear in mind that you CANNOT purchase just one month. You can purchase a monthly subscription, which will renew each month until you cancel it. 

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