Hi, I'm new to adobe illustrator. I purchased it for my laptop on July 8th. I just purchased one month of illustrator and nothing else. Now my ipad just arrived in the mail and I downloaded the illustrator for iPad app, but it doesn't seem to recognize that I've already paid for an Illustrator subscription and is asking me to pick a plan. I will attach a picture of the screen I'm getting. If I select restore purchase it says "failed to restore" and "it looks like you're trying to restore a subscription that doesn't exist."
Does anyone know why I can't access my subscription? Thanks in advance!