Illustrator [reverted to a trial version]

[default31789596eytgv9]

Hi,

we have purchased 1Yrs plan of Adobe Illustrator last week(17/08/2023) by the mail id

by today Ai showing buye or trail version, we can't use Ai now,we didn't get any invoice copy throught mail.

[Personal Information removed by moderator]

[dina28274037p3f7]

same problem here , i have a creative cloud all apps subscription that surely includes illustrator, but it says buy or try !

[Abambo]

same problem here , i have a creative cloud all apps subscription that surely includes illustrator, but it says buy or try !

By @dina28274037p3f7

Yes, Creative Cloud All Apps includes Illustrator. Please follow @Monika Gause's link, and thereafter @kglad's link. Let us know what did work for you.

[Monika Gause]

Please check this out:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

Please do not post personal information on this public forum. We do not have access to your account here.

[kglad]

start with @Monika Gause's link. only if that fails, proceed to:

https://helpx.adobe.com/enterprise/kb/resolve-trial-and-license-expired-errors.html

if that fails, https://helpx.adobe.com/download-install/kb/adobe-license-issues-keychain-credential-mgr.html