Impossibile annullare rinnovo

[Sara Zazzaro]

Salve,

dopo un anno di piano Creative Cloud per studenti mi si è rinnovato nuovamente a prezzo pieno senza che io volessi e adesso non me lo fa annullare, in quanto mi chiede una fee di 160 euro. Vorrei annullare questo abbonamento, ricevere il rimborso e cambiare piano.

Grazie.

[Moderator moved the thread to the correct forum]

[Sara Zazzaro]

Tra l'altro non trovo più la chat o altri modi per contattare l'assistenza. Fino a qualche giorno fa c'era, come devo fare per parlare con un operatore?

[kglad · Accepted solution]

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 3 ways to contact adobe; chat, phone and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

phone:
https://helpx.adobe.com/contact/phone.html

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

[Sara Zazzaro]

Thank you for your answers, I managed to talk with the customer care on the phone and they resolved they issue

[kglad]

terrific!  (and thank you for the follow-up.)

[Abambo]

Plans automatically renew, and your price is probably still the student price, but for the second and following years. I would recommend you to contact Adobe customer care and negotiate the plan(s) you want. Adobe customer care can be contacted by beginning a secure chat session at https://helpx.adobe.com/contact.html?rghtup=autoOpen. Pop-up blockers need to be disabled! If the chat window fails to open, or is non-responsive, use a different device to start the interaction.
Support phone numbers may be found here: https://helpx.adobe.com/contact/phone.html. Please note that phone charges may apply.

For support via Twitter:
https://twitter.com/AdobeCare

(see also here: https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703 or here
https://community.adobe.com/t5/account-payment-plan/how-to-contact-adobe-support/td-p/11843852)