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Impossibilité d'arreter un abonnement suite à la perte d'un compte ET de son mail.

New Here ,
Apr 27, 2024 Apr 27, 2024

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Bonjour,

 

Je viens d'arrêter l'abonnement de ce compte (je n'utilise presque plus adobe), mais me suis rendu compte que je paye un deuxieme abonnement sur un ancien compte pro, auquel je n'ai plus accès, avec ma carte bleu personnel. L'entreprise en question n'existe plus...

 

Je suppose qu'un remboursement n'est pas possible (et c'est bien dommage), mais est-il possible d'arreter cette abonnement sans le compte, via la CB ?

 

TOPICS
Account management , Billing

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correct answers 1 Correct answer

Community Expert , Apr 27, 2024 Apr 27, 2024

Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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Please go to Adobe Customer Service (Make sure to sign in to your Adobe account first and allow popups and cookies in your browser. You may not be able to see the chat window if using a VPN.):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

or X (was Twitter):
https://twitter.com/adobecare

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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p.s. sign into adobe.com using the second adobe id for the old pro account.

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