Impossible de payer mon abonnement ?

[vincenth90612547]

Bonjour,

J'essaye depuis deux jours de me payer un abonnement pour Lightroom mais un triangle rouge apparaît à côté de mon numéro de carte mentionnant "Invalid". Même problème si j'essaye via mon compte paypal. 

A part passer à la concurrence, une solution ?

Merci

[Mod: Moved to the Account, Pament & Plan forum]

[AxelMatt]

Please try to use another browser.

[kglad]

specifically, use an updated non-opera browser.  mobile phone browser's are the least likely to thwart payments to adobe.

[vincenth90612547]

Thank you all. But...

Google chrome on my android : NO

Google Chrome on my PC : NO

Microsoft Edge : NO

Firefox : NO

Brave : NO

What else ???

[kglad]

try a different card or use klarna or https://adobedealreg.secure.force.com/PartnerSearch?lang=en

[Peru Bob]

Check with the bank that issued your card.

[John T Smith]

Be sure that everything matches
https://community.adobe.com/t5/account-payment-plan-discussions/issues-with-adobe-account-when-movin...
Country https://helpx.adobe.com/x-productkb/policy-pricing/change-country-associated-with-adobe-id.html
Credit card https://helpx.adobe.com/manage-account/using/update-billing-information.html
Currency https://forums.adobe.com/thread/1999694
Store http://www.adobe.com/store_selector/storeselector.html

[Shivangi_Gupta · Accepted solution]

Thanks for writing in. I found that do not have any active subscription associated with your account. Do you have any other email address associated with Adobe?

^Shivangi

[vincent_6144]

Ouch Thank you so much Shivangi. I had another subscription with another email adress, yes. It works !

Thanks

[Shivangi_Gupta]

Thank you for keeping the thread updated. I'm glad I could help.

Cheers,

Shivangi