Impossible de payer pour m'abonner.

[karine_2374]

Impossible de payer mon abonnement à CC.
J'ai installé CC il y a 3 semaines, j'avais pris l'essai gratuit.
Que j'ai finalement résilié.

Aujourd'hui je veux prendre l'abonnement, mais impossible de payer (CB, IBAN, PAYPAL...) rien ne fonctionne.

J'en ai absolument besoin pour travailler demain, comment puis-je faire ?

[kglad]

contact adobe support to fix this.  there are 2 ways to contact adobe support; chat and twitter (now x):

chat:
if you have or want to purchase a subscription, use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter/x:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative.

[karine_2374]

OK thanks, I tried but nobody was available this afternoon...(only the virtual assistant which is not reallyusefull)
Do you know what are the available times to have a human conversation ?

[Jeffrey_A_Wright]

Karine, we have people waiting to speak with you right now, but you will need to use a device that can contact us.

Please use a different device to click on https://adobe.ly/3PrhZPb so that a member of our team can help you establish a new membership. You may also want to try using a smartphone or tablet to complete your purchase as your inability to purchase a membership or contact us are likely related. You may also be blocked from purchasing since you recently canceled a trial on the same account.  

What type of computer and network are you using Creative Cloud on? Is it managed by your work or an organization, Karine? ^JW

[karine_2374]

J'utilise un Macbook
J'ai essayé de payer depuis mon macbook, depuis mon pc linux, depuis mon téléphone.
C'est en tant que particulier que je veux l'utiliser (je suis freelance)

[karine_2374]

Which account on X ?

Thanks

[kglad]

tweet@AdobeCare

or type "agent" into the chat field

[karine_2374]

I got this when I type "agent" in the chat field
"Pour bénéficier de l’aide d’un agent, vous devez vous connecter avec une formule active. Je n’ai trouvé aucune formule active associée à l’adresse..."

[Jeffrey_A_Wright]

Thanks for the update, Karine. You will have to contact us then to reestablish your membership. I would also recommend bookmarking https://adobe.ly/3DO9FWZ if you plan to use the membership on the same device that is blocked from reaching us. ^JW

[karine_2374]

Je ne comprends pas, désolée

[kglad]

try "buy plan" in the chat field.  or use twitter.

[karine_2374]

Je suis en ligne avec un agent merci

[kglad]

great!  (keep us updated.)