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Impossible to cancel subscription?

New Here ,
Oct 12, 2020 Oct 12, 2020

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After looking for hours on the website, I finally managed to cancel my subscription by calling the cancellation service twice (mid September) and got a confirmation email.

 

But now I am still being charged. After trying to call the cancellation service again for five times and just being disconnected after waiting forever I am getting REALLY dissafisfied. Can anyone at Adobe PLEASE CANCEL MY SUBSCRIPTION AND REFUND THE OCTOBER CHARGE!!!

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correct answers 1 Correct answer

Adobe Community Professional , Oct 12, 2020 Oct 12, 2020
Hello, Look at the following link for information on how to cancel your subscription. https://helpx.adobe.com/manage-account/using/cancel-subscription.html If the information does not help, then you need to contact support. Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled. https://helpx.adobe.com/contact.html Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human. Also, ...

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Adobe Community Professional ,
Oct 12, 2020 Oct 12, 2020

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Hello,
Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
If the information does not help, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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