I was having problems with my adobe account and a software trial. I managed to be in touch via Chat with an adobe staff member who sorted the problem out by extending the trial for 2 months, and saying to call back at end of that time and cancel.
My problem is that Adobe has kept billing me and now I can't get through to contact them to cancel. they keep taking my money, have put me on an annual plan against my instructions and now I can't have a direct conversation. Has anyone else experienced similar problems?
I moved your post to a better forum, Account, Payment & Plan.
But I am sorry to inform you that by accepting that 2 month free offer you have Sign Up for a Years subscription that will Auto Renew next year. There is NO Extending of the Trial Period. It is 7 days FLAT. Go any longer than that and you have Signed Up for a years subscription.
So I suggest you Cancel that subscription as soon as possible.
You cancel by logging into the main Adobe website and go to Manage Account and you should see a button to Cancel Plan.