Incorrect Billing Info - Cannot purchase Creative Cloud Plan. Please Help

New Here ,
Jun 23, 2019 Jun 23, 2019

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Hey Guys.

I can't seem to purchase the creative cloud plan due to this error

Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 800-585-0774.

The country/region of the account is United States and so is the address associated to the credit card from the US.

Can someone please help me with this?

Thanks

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correct answers 1 Correct answer

Adobe Employee , Jun 30, 2019 Jun 30, 2019
Issue resolved - customer contacted support and the order was processed successfully.ThanksBev

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Adobe Community Professional ,
Jun 30, 2019 Jun 30, 2019

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Calling Beverley Gray​ ​–

Bev, do you think you could check into what the issue might be here?

Thanks!

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Adobe Employee ,
Jun 30, 2019 Jun 30, 2019

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Issue resolved - customer contacted support and the order was processed successfully.

Thanks

Bev

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Adobe Community Professional ,
Jul 01, 2019 Jul 01, 2019

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Good to hear, thanks Bev!

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New Here ,
Jan 20, 2022 Jan 20, 2022

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@Beverley Gray . I am new user trying to sign up from india. I tried so many times. First i tried amex, then my other credit card. I even called you guys using the toll free number in india. the guy on the phone made me another account, verrief my school details and the same error kept happenning on his side again. Please resolve this issue, i am in really need of an adobe account right now. I tried everything and still everything gives the same error. I even tried contacting my bank and same error kept happeneing. PLEASE HELPPP!!!!

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New Here ,
Apr 09, 2020 Apr 09, 2020

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I have the same issue! How to solve this?

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New Here ,
Apr 15, 2020 Apr 15, 2020

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Are you using debit or credit cards? Obviously debit cards are not accepted by Adobe as I was informed via chat support... 

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Adobe Community Professional ,
May 28, 2020 May 28, 2020

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Hi Mart1n2,

 

Not sure why someone told you that. Whether for perpetual software licenses or for recurring subscriptions payments, with Adobe you can just as well pay with a debit card instead...

 

Some folks indeed do this and keep their cards loaded with enough to cover the regular Creative Cloud membership cost.

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New Here ,
May 14, 2020 May 14, 2020

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Sir i can purchase this app but billing inform incorrect

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Adobe Employee ,
Jan 20, 2022 Jan 20, 2022

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Hi there, 

 

The Credit card information and the country of roigin should be the same while placing an order. 
Do let us know what issue you have been facing with placing an order. 

 

Thanks 

Kanika 

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New Here ,
Jan 20, 2022 Jan 20, 2022

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i have tried everything. indian amex, indian visa and mastercard. all are failing i don't know why.

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