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Incorrect Billing Info - Cannot purchase Creative Cloud Plan. Please Help

New Here ,
Dec 01, 2019 Dec 01, 2019

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I have attempted purchasing a plan four times with the same error message:

 

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call 0800 007031.

 

all four times, money was taken out of my account, but not approved on CC side. 

 

Contacted support and was told to create a new ID and try again, and same result.

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correct answers 1 Correct answer

New Here , Dec 01, 2019 Dec 01, 2019
This issue has finally been resolved. thank you. 

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New Here ,
Dec 01, 2019 Dec 01, 2019

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This issue has finally been resolved. thank you. 

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New Here ,
Mar 04, 2020 Mar 04, 2020

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The system does not charge money from the card. You receive messages about an invoice payment error. There is money on the card. Help make a payment

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