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Hi, I'm trying to buy Premier Pro but am receiving the billing info error message I receive an email from PayPal for the order but the application isnt active on my account. Any assistance is appreciated. Thanks
I have read that it will take as much as 24 hours for a purchase to show in your Adobe account after purchaseDoes your Cloud subscription properly show on your account page?https://account.adobe.com/ for your subscriptions on your Adobe pageIf you have more than one email, are you sure you are using the correct Adobe ID?.If yesLog out of your Cloud account... Restart your computer... Log in to your paid Cloud account-Sign in help http://helpx.adobe.com/x-productkb/policy-pricing/account-password-sign-faq.html-http://helpx.adobe.com/creative-cloud/kb/sign-in-out-creative-cloud-desktop-app.html-http://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html-http://helpx.adobe.com/creative-suite/kb/trial--1-launch.html-ID help https://helpx.adobe.com/contact.html?step=ZNA_id-signing_stillNeedHelp-http://helpx.adobe.com/creative-cloud/kb/license-this-software.html.If noThis is a public forum, not Adobe support... you need Adobe staff to helpAdobe contact information - https://helpx.adobe.com/contact.html