Incorrect billing

New Here ,
Mar 23, 2020 Mar 23, 2020

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I'm a student and registered at my school and on Adobe I have a student account, yet you guys are charging me $31 this month when it's supposed to be free. Can someone fix this?

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correct answers 1 Correct answer

Community Expert , May 20, 2020 May 20, 2020

Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

https://helpx.adobe.com/contact.html

To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages.

**

...

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New Here ,
Mar 23, 2020 Mar 23, 2020

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I am having the same issue as well, where I am on an enterprise account as part of my University, but I am being charged. This has been a recurring issue for me in the past as well.

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New Here ,
Mar 25, 2020 Mar 25, 2020

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Yeah, I have student license and I see next payment in April. So I am not sure, if I have to do something to let them know? 😕 

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Community Expert ,
May 20, 2020 May 20, 2020

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Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat:

https://helpx.adobe.com/contact.html

To contact Adobe Customer Support by phone, go to https://helpx.adobe.com/contact/phone.html for a comprehensive list of phone numbers by geography including hours and languages.

*** Note that Adobe does not do support by email, so beware of scammers and answering anyone who sends you a private message via this forum. ***

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