Incorrect billing

New Here ,
May 30, 2022 May 30, 2022

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My son signed up to adobe cloud 2.5 years ago using my credit card and has tried to cancel it a number times (over 18 months ago) but the bills keep coming through). I have copies of the correspondence that states the account has been cancelled but I can't log in (don't have the account details) so I don't know how to get customer service support. Very frustrating and expensive ( expect a full refund for the false charges). 

chris

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Billing

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LEGEND ,
May 30, 2022 May 30, 2022

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This is not contacting Adobe. WARNING: scammers may not contacting you promising they can fix it, and could make your problems much worse. Indeed, check the correspondence is genuine. Only the account holder can get support; if you choose to provide a card number to the card holder, they are in control of both card and account. So you can assist, but not make contact in your own right. (If your son is a minor the situation may be different).

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Adobe Community Professional ,
May 30, 2022 May 30, 2022

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This space is provided by Adobe, but it is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the support link
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-you MUST make sure that your browser does NOT block ads, scripts, or pop-ups
-you MUST also allow 'cookies' in your web browser for the support link to work
This link will go directly to the chat option
Type "Agent" in the chat box to bypass the chatbot and be connected to a person
-Meaning type in the word Agent without the quote " " marks
https://helpx.adobe.com/contact.html?rghtup=autoOpen
- or by telephone https://helpx.adobe.com/contact/phone.html
.
Adobe does NOT do support by email, so beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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