Incorrect debiting to bank account

[different_idea4230]

Dear Adobe Support Team or anyone in the community who can help,

I'm reaching out because I’ve noticed an ongoing monthly incorrect debit on my account. I haven’t been able to find another way to get in touch with Adobe customer support, so I’m hoping someone here can point me in the right direction.

Could anyone advise on how I can request a refund for this ongoing incorrect charge?

[kglad]

check your account, https://account.adobe.com

what's it show?

eg, any payment problems,?
more than one subscription?
only the plan(s) you want?

[Shivangi_Gupta]

Hi @different_idea4230,

Thanks for reaching out.

I can see that you have an annual plan billed monthly for Adobe Photography plan. Are you seeing any transactions additional to this?

Let us know.

^Shivangi

[different_idea4230]

Hi Shivvangi,

Thank you for your reply.

Yes, I'm charged this twice on the same day every month. 

Thanks for your interest.

[different_idea4230]

PS. The Adobe Invoice & Billing history logs show only one charge, but my bank logs show two debits to Adobe/mnth.

[Kanikas]

Hi different_idea4230, 

Thanks for letting us know. I would suggest you to get in touch with your bank for the same. 

Do let us know the outcome. 

Thanks 
^KS

[kglad]

is the money removed twice from your account each month.  ie, your balance decreases by twice as much as it should?