InDesign (16.4) stopped working overnight

New Here ,
Sep 01, 2021 Sep 01, 2021

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Hello

My InDesign version 16.4 has the following messages: Your subscription status cannot be confirmed. However, this cannot be correct, the subscription is correct.

Then follows: An error has occurred, are you connected to the Internet? - Yes, I am.

After restarting the computer, the entire InDesign no longer reacts. A downgrade to 16.3.2 does not work either.

What's the problem here? Yesterday everything went perfectly and the next day nothing works.

Thanks for the answers

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correct answers 1 Correct answer

Community Expert , Sep 01, 2021 Sep 01, 2021

Log out of Creative Cloud Desktop App

Log out of Adobe online through your web browser

 

Restart

Log back into Creative Cloud Desktop App

 

If still not working there is chat icon here on the bottom right

https://helpx.adobe.com/support.html

 

 

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Community Expert ,
Sep 01, 2021 Sep 01, 2021

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Try to connect with Adobe support chat.

Remember, never say you can't do something in InDesign, it's always just a question of finding the right workaround to get the job done. © David Blatner

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Community Expert ,
Sep 01, 2021 Sep 01, 2021

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Are you able to log into your Adobe ID and see your account in a web browser?

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Community Expert ,
Sep 01, 2021 Sep 01, 2021

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Log out of Creative Cloud Desktop App

Log out of Adobe online through your web browser

 

Restart

Log back into Creative Cloud Desktop App

 

If still not working there is chat icon here on the bottom right

https://helpx.adobe.com/support.html

 

 

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Community Expert ,
Sep 01, 2021 Sep 01, 2021

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html?rghtup=autoOpen
Type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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