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Info on iPad use

New Here ,
Nov 17, 2022 Nov 17, 2022

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Hi 

I've just returned to using Adobe. 
I have tried to down load PS to my iPad and it's telling me I need to pay £9.98 a month on top of my subscription is this correct. 

I can't seem to find customer service email. And this is one of the main factors of me leaving in the first place. 

please tell me I'm wrong or I can't understand a company this big have no customer support. 

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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i'm assuming you do NOT have an enterprise&tems subscription.  if that's incorrect, ignore below and let me know.

 

1. these is customer support*.

2. you can check your plan benefits here, https://www.adobe.com/creativecloud/plans.html

 

*

use a browser that allows popups and cookies and contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human

p.s you can also use phone (but chat is usually quicker), https://helpx.adobe.com/contact/phone.html

p.p.s. you can also use twitter to tweet @AdobeCare

p.p.p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

 

<moved from enterprise&teams>

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New Here ,
Nov 17, 2022 Nov 17, 2022

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Hi

I just posted in any forum hoping that someone had one

like I said 

I just can't find customer services. 
I had loads of problems last time. That why I left. 
to be honest. A simple contact us with an email address would probably do. 
mum not really the person to waste too much time. 

I'll just cancel my plan and stick skylum and affinity. 
if I can't sort it by Sunday. 
Plans don't really tell you anything. 

cheers for your reply 

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Community Expert ,
Nov 17, 2022 Nov 17, 2022

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you're welcome.

 

make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support by using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human
inform the agent that you want to cancel.

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