Informação

[candida_semedo2166]

Não consigo cancelar a assinatura 

[jane-e]

@candida_semedo2166 

To cancel a subscription, follow these steps:

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

Note that if you have an annual plan and are canceling it before the year is up then there might be a cancellation fee. Subscription terms are here:

https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

I've moved your post from Using the Community to the Account, Payment, & Plan forum.

Jane

[kglad]

...and you have to resolve any payment problems before you can cancel, https://account.adobe.com

[Shivangi_Gupta]

Hi @candida_semedo2166,

Thanks for reaching out to the community. I could not find any active or trial subscription associated with this email address. Have you made the purchase using a different email ID? 
Are you getting any error while canceling?

Please post your question using the correct email address. We are here to help.

^Shivangi