Inquiries about Adobe Plan billing

[Guest]

Hello, I have a question about the Adobe plan also. I do not speak English. Please speak to me clearly. I activated the Adobe annual plan for the first time, then I paid after the free period for two consecutive months and then decided to cancel, so I was obligated with cancellation fees, so I changed the plan to Illustrator and canceled it directly. Is this action Legitimate and ethical? Are cancellation fees charged when changing the plan to another and canceling it directly? I hope the answer is clear, with thanks to all

[Peru Bob]

Please go to Adobe Customer Service (make sure to sign in to your Adobe account first and allow popups on your browser):
https://helpx.adobe.com/contact.html?rghtup=autoOpen will automatically open the chat window.
Type "Agent" in the chat box to bypass the chatbot and be connected to a person.

You may also be able to contact Adobe by phone:
https://helpx.adobe.com/contact/phone.html