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INTERRUMPTION OF THIS ACCOUNT AND PLANE 31.7.23

New Here ,
Jul 30, 2023 Jul 30, 2023

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I ASK YOU TO INTERRUMPt  THIS PLANE. I DONT NEED TO USE IT BECAUSE I AM NOT ABLE TO USE IT. i ask you to interrumpt another time, but you continue to debit my account.

it is not correct... I HAVE NOT NEVER USED YOUR paln, never!!!!!!! PLEASE STOP PAYMENT.

 

PLEASE RETURN MY MONEY SOON AND dont use my credit card.

 

PLEASE CONFIRM THIS ON MY [Moderator: removed personal information] urgently..thank you

brindisi, 31.7.23

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Account management

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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Hi @cosimo31397043p7dk,

Adobe does not track the usage of apps, so not using the app is no ground for refund, you need to explicitly cancel the plan for that. Look at the following link for information on how to cancel your subscription.
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
However, cancellation can incur charges depending upon the time of cancellation and the plan type. For refund rules, refer to the following link.
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html
If you still have any issues you can contact Adobe support. To contact support follow the instructions given below
1. Go to https://helpx.adobe.com/contact.html?rghtup=autoOpen
2. Wait a bit on the page that opens up, it should automatically open a chat popup. If that does not happen then look for a call out/chat icon at the bottom right, click over it and the chat popup should open
3. In order to talk to a human type "AGENT" in the chat box
4. If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

P.S. Be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Expert ,
Jul 31, 2023 Jul 31, 2023

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make sure you're aware of the cancellation terms by selecting your plan type (at the top of the page here), https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

for info on how to cancel your subscription, this page describes the few steps involved, https://helpx.adobe.com/manage-account/using/cancel-subscription.html

if you want to cancel but are unable to follow the steps described in the "how to cancel page", contact adobe support.

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies, and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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