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invoice is not accessible

New Here ,
Aug 10, 2022 Aug 10, 2022

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Hello there,

 

I am not able to get my invoices. After logging into my account and going to "plans and invoices" I am able to see my actual plan with the Order Nr. AE00532712890CDE. On the right hand side I can see a button "show invoices". But if I click on that adobe cant find the invoices.

 

Please help. Trying for month to reach out to you

TOPICS
Account management , Billing

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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This is a public forum, not Adobe support. Users, including the Adobe Community Professionals, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Adobe provides support through the Chat function on the contact page or through a phone call. There is no email support.

CHAT: Click the following to contact Adobe customer support staff for help:

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work. Disable any ad, pop-up, or script blockers.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session.
LinSims_0-1628856392489.jpeg
If that doesn't work, try this link, which opens a chat window directly:

https://helpx.adobe.com/contact.html?rghtup=autoOpen


PHONE: You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html

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New Here ,
Aug 10, 2022 Aug 10, 2022

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There is no possibility to contact adobe. There is no chat, no number to call, nothing. What a mess!!!

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Community Expert ,
Aug 10, 2022 Aug 10, 2022

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I just GAVE YOU A LINK to where you could find phone numbers. I also gave a link to auto-open a chat window, but you have to:

  • be signed in with your Adobe ID
  • enable cookies
  • disable ad blockers
  • disable script blockers
  • disable pop-up blockers

to use the chat. 

 

Beyond that, there's not much people here can do. We aren't employed by Adobe and we can't access their backoffice systems. Adobe employees do wander through from time to time, but usually the best they can do is use internal channels to talk to customer support on your behalf.

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Adobe Employee ,
Aug 10, 2022 Aug 10, 2022

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Hi there, 

 

 

Would you mind trying a different browser? Also, you may try logging out and then logging back in. 

 

Do let us know the outcome. 

 

 

Thanks 

Kanika 

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