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Invoice not available anymore under order history

New Here ,
May 16, 2023 May 16, 2023

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Hi

I am trying to retrieve an invoice for an online purchase (from Adobe) under my account's "Orders & invoices" history.

 

When I click on "View invoices" next to the specific purchase order, it comes up empty.

Can someone please advise how to get a copy of this invoice?

 

Unfortunately no success via the support bot and no response when being connected to an agent by the bot.

 

Regards

Louis

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correct answers 2 Correct answers

Adobe Employee , May 16, 2023 May 16, 2023

Hi there,

 

Happy to help!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community. Please check if you may have signed up with Adobe using an alternate email address.

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat for further help.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the cha

...

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Community Expert , May 16, 2023 May 16, 2023

when using adobe's chat, type "agent" in the field to reach a human.  

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. i

...

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Community Expert ,
May 16, 2023 May 16, 2023

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Moved from Lightroom Classic to Account, Payment & Plan forum.

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Adobe Employee ,
May 16, 2023 May 16, 2023

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Hi there,

 

Happy to help!

 

We have checked your account and we see that you do not have any active subscription under the email address associated with the community. Please check if you may have signed up with Adobe using an alternate email address.

 

Since, this is a community forum, we are happy to share the link that can help you to connect with the Adobe Customer support via chat for further help.

https://helpx.adobe.com/contact.html?rghtup=autoOpen

 

If you are not able to get to the chat window, then disable your adblockers, firewall, enable cookies/scripts on your browser. If it still fails then change your browser/machine/network.

 

Please do not share any personal/confidential information like email ID, bank details, etc here. This is a public forum.

 

Hope the information was helpful to you. Please let me know if you have any further questions.

 

Sincerely,

Rashmi Swain

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Community Expert ,
May 16, 2023 May 16, 2023

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when using adobe's chat, type "agent" in the field to reach a human.  

 

there are 2 ways to contact adobe; chat and twitter:

chat:
use a browser that allows popups and cookies
and click here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
in the chat field (lower right), type AGENT
be patient, it can take quite a while to reach a human.

twitter:
tweet @AdobeCare

p.s. if you're contacted by anyone (via email or private message), it's much more likely to be a scammer than an adobe representative. ie, double check for an employee badge if contacted in the forums and look for an adobe.com domain in the email address if you click reply to an email. then check again and be very suspicious. any other method of contacting (or offering to contact you) is almost certainly a scam, https://community.adobe.com/t5/using-the-community-discussions/staying-safe-in-the-adobe-support-com...

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